Service Manager | Commission-Based - Tonkin Gresham Honda
About The Position
Tonkin Gresham Honda is seeking a driven, customer-focused Service Manager to lead a thriving, high-volume service department with an established customer base and a talented team of advisors and technicians. This is an opportunity to take ownership of a successful operation, influence dealership performance, develop future leaders, and be rewarded for your results through a highly competitive, performance-driven compensation plan. The ideal candidate is passionate about operational excellence, building high-performing teams, and delivering an exceptional customer experience. As part of the Tonkin Family of Dealerships, you'll have the resources, support, and career growth opportunities needed to succeed. We are looking for a leader who can drive profitability, elevate customer satisfaction, and foster a culture of accountability, teamwork, and continuous improvement while helping shape the future success of our dealership.
Requirements
- Previous automotive Service Manager or Fixed Operations leadership experience
- Previous import OEM experience, preferably Honda
- Proven track record of driving service department profitability and customer satisfaction
- Strong leadership, coaching, and team-building abilities
- Excellent communication and conflict-resolution skills
- Experience analyzing KPIs, financial performance, and operational metrics
- Strong organizational and problem-solving skills
- Proficiency with dealership management systems and service department software
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Nice To Haves
- Honda experience
Responsibilities
- Lead and oversee all daily service department operations
- Drive revenue growth, profitability, and customer satisfaction
- Recruit, train, coach, and develop service advisors and technicians
- Monitor department performance metrics and implement improvement strategies
- Ensure excellent customer service and effective handling of customer concerns
- Maintain manufacturer standards and dealership policies
- Manage technician productivity, efficiency, and workflow
- Review financial statements, budgets, and departmental reports
- Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals
- Promote a positive, team-oriented culture focused on accountability and performance
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
