Service Manager - 345 Harrison

UDR Careers•Boston, MA

21d•Onsite

About The Position

UDR is hiring a Service Manager for 345 Harrison, an apartment community with 583 homes in Boston, Massachusetts. The role oversees property inspections, maintenance, and repairs, while leading and completing routine daily tasks and projects. The Service Manager ensures the community’s physical condition meets company standards and applicable laws for safety, appearance, and operational efficiency, while staying within budget. The position facilitates diagnosis and repair of HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance issues, and coordinates quick turnarounds of vacated apartments. The Service Manager manages resident maintenance requests, service budgets, staff, vendors, preventative maintenance, emergency repairs, inspections, make-ready schedules, and community amenities. The role may supervise up to one Service Apprentice, Service Technician, and/or Painter. It reports to a Senior Service Manager or District Service Manager and participates in an on-call rotation as required. The position is based at 345 Harrison in Boston, MA. Pay is $45.67–$50.48 per hour.

Requirements

At least four years of experience in building and mechanical maintenance, including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
EPA Type II certification; Type III or Universal certification may be required at some locations.
Valid driver’s license, which must be maintained unless otherwise noted.
Certification in Chlorine, Fluorine, and Carbon (CFC) is required for diagnosing, repairing, and maintaining equipment at some properties.

Nice To Haves

High school diploma or equivalent preferred.
Technical or vocational certificate and/or degree preferred.
Experience supervising associates preferred.
Certification in Chlorine, Fluorine, and Carbon (CFC) preferred for all properties.
Certification in pool operation (CPO) is required at some locations.

Responsibilities

Manage and complete resident service and maintenance requests, including assigned work orders.
Meet the service budget and manage financial resources for current and future maintenance and repair projects within approved budget guidelines.
Provide leadership to the service team, including interviewing, orientation, training, and performance feedback to the District Service Manager.
Lead, direct, and supervise the service team in day-to-day functions when applicable.
Review and approve Kronos timekeeping records for direct reports at the community.
Schedule service support for community appearance, preventative maintenance, safety, and OSHA and legal requirements.
Manage execution of emergency repairs by the service team or third-party vendors.
Conduct periodic inspections of policies and procedures and develop corrective action plans as needed.
Set and maintain cleanliness and appearance standards for grounds, amenities, exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and common areas.
Manage amenity deficiencies and report them to the Resident Services Manager and/or Community Director, as designated.
Manage vacant apartment turn schedules and conduct punch walks on make-ready units; oversee quality assurance of vendor turns.
Manage utilities for vacant apartments to support energy efficiency.
Perform final move-in walks to ensure quality meets company standards.
Conduct pre- and post-move-out inspections, documenting unit condition and taking or attaching photos.
Determine which items in vacant units need replacement, such as carpet.
Manage ROI installations, including administrative preparation and vendor coordination.
Conduct weekly community lighting inspections and resolve issues under operational policy.
Manage community common-area and resident service requests.
Oversee pest control for all units and hold third-party vendors accountable.
Inspect fitness equipment to ensure safe operation.
Maintain refrigerant usage and recovery logs in accordance with Risk Management guidelines.
Manage pool logs for vendor compliance.
Complete Cap Labor forms.
Purchase supplies and equipment through Ops Technology, maintaining appropriate inventory levels within budget guidelines.
Monitor smart-lock batteries and proactively replace them as needed.
Serve as the point person for questions about programming controlled-access areas.
Manage equipment warranties and required follow-up.
Provide superior customer service to internal and external customers.
Participate in the on-call rotation as required.
Hire and train staff and develop their capabilities as needed based on supervisory status.
Monitor staff performance and address performance problems through corrective action or dismissal; assist direct reports with work-related concerns and complaints as needed based on supervisory status.
Approve time records and time-off requests as needed based on supervisory status.
Use a leadership style that supports a productive, motivated, informed, inspired, engaged, and goal-oriented team.
Comply with company employment policies and procedures and demonstrate UDR values in daily work.
Perform other duties as assigned or necessary.