Service Manager, Riviera Beach - FL

Lucid Motors•Riviera Beach, FL

About The Position

The Service Manager is responsible for the day-to-day operations of the Lucid Service Center, managing a team of service advisors, technicians, and parts staff. The role focuses on building and developing a high-performing team that delivers an exceptional customer experience, while setting a leadership example and encouraging continuous improvement. The manager oversees service interactions, reporting, repairs, employee performance, training, compliance, and timely vehicle repairs. They may also assist with vehicle repairs as needed and handle administrative and people or safety issues in collaboration with Human Resources and other teams.

Requirements

Minimum 10 years of varied automotive service experience, including measuring performance and holding teams accountable for KPIs such as Customer Satisfaction Index, repair completion time, days down, and PDI completion or turnaround time.
Experience managing a team of technicians, including selection, development, performance management, engagement, and training.
Ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable track record of excellence in customer service.
Willingness to assist with repairs as needed.
Strong organization and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills.
Ability to build a world-class team from the ground up.
Ability to analyze and interpret internal reports.
Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Ability to travel as needed.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

Associate or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Start-up experience and experience in fast-paced environments.
Previous OEM-specific EV experience and training.
ASE Certifications.
EPA 609 Certification.

Responsibilities

Manage and develop Service Team members and day-to-day service operations, including customer interactions, reporting, and repairs.
Evaluate employee performance and provide consistent feedback to drive results.
Select, train, and develop employees, ensuring positions are filled in a timely manner.
Support, implement, and follow up on training.
Ensure the team delivers a high level of customer experience and develops lasting customer relationships.
Address client concerns and complaints quickly and professionally.
Maintain working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks to ensure client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development as needed.
Work effectively with technicians and assist with Lucid vehicle repairs as needed.
Develop a thorough understanding of Lucid Motors’ mission and the contribution of the Service Manager role.
Assist with or perform administrative tasks.
Resolve people and safety issues in a timely and effective manner in collaboration with Human Resources and appropriate teams.
Perform other duties as assigned.