Service Manager

Team Builder Recruiting • Gap, PA

2d

About The Position

Sam's Mechanical is hiring a Service Manager to lead its road and shop service teams and keep work moving efficiently from scheduling through invoicing. The role combines customer communication, technician supervision and coaching, workflow oversight, and coordination with Parts and Sales to provide dependable service and an excellent customer experience.

The Service Manager will oversee service operations to ensure jobs are completed on time, within budget, and to customer expectations. The position also supports department planning and budgeting, tracks performance metrics, maintains service records, and helps the department adapt to industry trends. The employer describes its workplace as a friendly, respectful, faith-based team in a clean, modern facility, with a consistent weekday schedule and no nights or weekends.

Requirements

• At least 3 years of customer service experience.
• Previous leadership experience.
• Able to lift up to 50 lbs. as needed.
• Committed to excellent customer service and building strong relationships with customers and team members.
• Adaptable, trustworthy, dependable, and self-motivated, with a strong sense of responsibility and follow-through.
• Able to troubleshoot issues, stay organized, and manage multiple tasks in a fast-paced environment.

Nice To Haves

• Experience in the automotive or equipment service industry.
• Experience using CRM systems.

Responsibilities

• Communicate with customers to schedule work, provide quotes, and resolve concerns.
• Supervise and schedule shop and field service technicians and provide support to help them succeed.
• Train and coach technicians to maintain high standards of quality, efficiency, and customer service.
• Oversee service workflow to ensure jobs are completed on time, within budget, and to customer expectations.
• Collaborate with the Parts and Sales teams to keep operations running smoothly and serve customers well.
• Track key performance metrics and maintain accurate service records.
• Assist with budgeting and planning for the service department.
• Stay current on industry trends to help drive the continued success of the service department.

Benefits

• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• Retirement plan with a 3% employer match.
• Short-term disability and life insurance.
• Paid uniform service.
• Occasional employee training opportunities.
• Clean, professional facility with a friendly, faith-based team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed