Service Manager at Capitol GMC

Capitol GMC • San Jose, CA

10h • $84,000 - $240,000 • Onsite

About The Position

As a Service Manager, you will lead our talented team of automotive professionals providing world class customer service to our guests. This position is responsible for the overall performance of the department by: instilling the DGDG Core Values, growing the team, caring for guests and meeting OEM requirements.

Requirements

• A minimum of 5 years of experience as a Service Manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams
• DMV Check required

Responsibilities

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Benefits

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED