Service Manager-Healthcare Division
About The Position
Manage daily operations of the plant service department including deliveries, orders, service requests and customer complaints. Regularly visit current customer sites to review service and products. Oversee all location drivers ensuring compliance with company and Department of Transportation regulations, training, scheduling, and discipline as required. Manage and maintain all company fleet vehicles including reviewing vehicle service records and schedules, reporting accidents and damages, and completing regular safety checks. Collaborate with the plant General Manager to implement sales goals and plans for acquiring new accounts while also maintaining current contracts. Review and maintain health and safety regulations across all areas of service operations. This role will require occasional operation of the company vehicle (box truck or sprinter van). Adhere to all safety protocols including but not limited to company and OSHA standards. Maintain an organized working environment. Work collaboratively to meet company goals.
Requirements
- 5 years’ customer service experience
- 3 years leadership experience
- Excellent written and verbal communication skills
- Working knowledge of Microsoft office
- Problem-solving skills
- Excellent time management skills
- Must have or be willing to obtain a COVID vaccination
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Manage daily operations of the plant service department including deliveries, orders, service requests and customer complaints.
- Regularly visit current customer sites to review service and products.
- Oversee all location drivers ensuring compliance with company and Department of Transportation regulations, training, scheduling, and discipline as required.
- Manage and maintain all company fleet vehicles including reviewing vehicle service records and schedules, reporting accidents and damages, and completing regular safety checks.
- Collaborate with the plant General Manager to implement sales goals and plans for acquiring new accounts while also maintaining current contracts.
- Review and maintain health and safety regulations across all areas of service operations.
- Establish relationships with new and existing customers to build loyalty and trust
- Mange company fleet vehicle service, maintenance and equipment
- Complete quarterly scrub inventory at all locations
- Design and monitor delivery routes. Review and modify as needed
- Manage department staff including hiring, discipline, and training
- Other duties as assigned
Benefits
- Paid time off after 90 days
- Company paid life insurance
- 401k $1: $1 match up to 6%, $.50: $1 match up to 12% after one year
- Paid Holidays
- Health, dental and vision insurance at 35% employee contribution after 30 days
- Personal Vehicle Allowance
- Performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
