Service Manager

Humina Resource•Torrance, CA

1d•Onsite

About The Position

We are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations. The ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.

Requirements

Japanese-English bilingual required to communicate with clients and internal teams
Experience in technical service, maintenance, or equipment-related environments
Working knowledge of machine cleaning, maintenance, or troubleshooting
Ability to guide, coach, and evaluate technical staff
Strong communication and collaboration skills
Ability to manage both technical and administrative responsibilities

Nice To Haves

Japanese, Spanish, and English trilingual skills
Prior supervisory or leadership experience in a technical environment
Bachelor's degree or equivalent experience

Responsibilities

Provide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting
Maintain sufficient hands-on knowledge to support, coach, and evaluate technician performance
Participate in hands-on work when necessary to support operations, training, or issue resolution
Ensure adherence to standardized service procedures and quality standards
Assist in resolving escalated technical issues in collaboration with senior technicians or specialists
Promote continuous improvement in technical skills and service consistency across the team
Supervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards
Conduct performance evaluations and provide coaching and development support
Maintain professionalism, discipline, and team morale
Oversee scheduling, timekeeping, and compliance with company policies
Ensure accurate documentation and reporting of service activities
Coordinate with Sales Operations and other departments to align service with business objectives
Facilitate effective communication across teams
Handle escalated customer concerns professionally and ensure timely resolution
Maintain high standards of service quality and customer satisfaction
Identify opportunities to improve efficiency, workflow, and service delivery
Support implementation of operational strategies and process improvements
Manage vendor relationships and ensure service-related resources meet operational needs