Match Service Manager

Playtime Casino•Wasaga Beach, ON

7d•Onsite

About The Position

The Gateway to Your Future. You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you, Service Manager who can Match our standards! You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee restaurant operations while providing management support to the front of house. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

Requirements

Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
World Host/Super Host certificate or similar customer service programs.
WHMIS training preferred.
Wine knowledge or experience as a Wine Steward an asset.
Excellent communication skills both speaking and written.
Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
Experience with Point of Sale system.
Excellent problem-solving skills.
Goal driven and organized.
High level of customer service skills, ability to communicate with guests to ensure satisfaction.
Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Nice To Haves

WHMIS training preferred.
Wine knowledge or experience as a Wine Steward an asset.

Responsibilities

Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
Ensures profitability of the restaurant operations by achieving financial and performance goals.
Supervises the shift operation, including all employee and guest related functions.
Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
Manages team efficiencies as it pertains to the operations needs.
Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
Maintains compliance with policies and procedures.
Responsible for cash management activities.
Enforces Smart Serve and company policies on guests consumption of alcohol.