Service Manager

Berger Transfer & Storage • Houston, TX

8h • Onsite

About The Position

Commercial Truck & Mobile Repair is expanding and seeking a Service Manager to join their team. This role is crucial as the liaison between customers and technicians, responsible for managing service intake, task delegation, processing, and job completion. The company is known for its outstanding workplace culture, strong team camaraderie, and continuous development opportunities. They prioritize hiring dedicated individuals who can meet high customer expectations and are looking for candidates who resonate with their mission to ensure every customer enjoys a positive, memorable experience. The ideal team members are respectful, honest, fair, and effective communicators who embody the company's values and vision. Commercial Truck & Mobile Repair has been trusted by companies across the Twin Cities to maintain their fleets since the mid-1970s and is a full-service Fleet Maintenance Management Company, proud to be part of the Berger Transfer & Storage, Inc. Family of Companies.

Requirements

• High school diploma or equivalent required.
• Minimum 5 years of experience in an automotive or truck repair environment.
• Strong verbal and written communication skills.
• Professional phone etiquette.
• Proven ability to diagnose and communicate repair needs clearly.
• Must pass MVR check, DOT physical, drug screening, and background check.

Nice To Haves

• Previous supervisory or management experience preferred.

Responsibilities

• Manage service intake, task delegation, processing, and job completion.
• Communicate effectively with customers regarding vehicle/equipment issues and repair options.
• Create accurate estimates and ensure all service requests are properly documented.
• Obtain and update Purchase Orders (POs) and Repair Orders (ROs) with detailed descriptions.
• Monitor the progress of all repairs and delegate tasks to appropriate technicians.
• Review all service paperwork for accuracy and completeness.
• Understand and apply warranty coverage guidelines.
• Enforce all company purchasing programs and standards.
• Maintain a clean, safe, and OSHA-compliant work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED