Service Manager | Commission-Based - Tonkin Gresham Honda
About The Position
Tonkin Gresham Honda is seeking an experienced and driven Service Manager to lead a high-volume Honda dealership's service department. This role involves overseeing daily operations, driving revenue and profitability, and ensuring exceptional customer satisfaction. The ideal candidate will be a strong leader capable of recruiting, training, and developing a team of service advisors and technicians. This is an opportunity to take ownership of a successful operation, influence dealership performance, develop future leaders, and be rewarded through a competitive, performance-driven compensation plan. As part of the Tonkin Family of Dealerships, you will have access to resources and support for career growth.
Requirements
- Previous automotive Service Manager or Fixed Operations leadership experience
- Previous import OEM experience, preferably Honda
- Proven track record of driving service department profitability and customer satisfaction
- Strong leadership, coaching, and team-building abilities
- Excellent communication and conflict-resolution skills
- Experience analyzing KPIs, financial performance, and operational metrics
- Strong organizational and problem-solving skills
- Proficiency with dealership management systems and service department software
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Nice To Haves
- Honda experience
Responsibilities
- Lead and oversee all daily service department operations
- Drive revenue growth, profitability, and customer satisfaction
- Recruit, train, coach, and develop service advisors and technicians
- Monitor department performance metrics and implement improvement strategies
- Ensure excellent customer service and effective handling of customer concerns
- Maintain manufacturer standards and dealership policies
- Manage technician productivity, efficiency, and workflow
- Review financial statements, budgets, and departmental reports
- Collaborate with Parts, Sales, and dealership leadership to achieve overall business goals
- Promote a positive, team-oriented culture focused on accountability and performance
Benefits
- Performance-driven compensation plan
- Employee discounts on vehicles, parts, and service
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid holidays
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
