Service Manager - Tubman Laws Hall

American Campus Communities•Dover, DE

5d•Onsite

About The Position

The Service Manager is a member of the property leadership team responsible for efficient property operations and maintenance, high maintenance standards, and a positive resident experience. The role leads service, groundskeeping, and housekeeping staff and operations, using leadership, training, planning, and communication to develop team capabilities and improve property performance. The Service Manager manages the facilities maintenance team and work-order process, preventative maintenance plans, property turns, vendor relationships, inspections, equipment and systems compliance, maintenance performance to budget, inventory, property appearance, and key control. The position also collaborates with the Property Manager, regional support, Human Resources, nearby properties, and retail tenants. Supervisory duties include hiring, training, assigning and directing work, evaluating performance, and resolving employee concerns. The role requires compliance with health, safety, and OSHA regulations.

Requirements

2–3 years of proven mid- to high-level technical experience in residential facilities maintenance.
Strong organizational, communication, and leadership skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

HVAC certification.
Management experience.

Responsibilities

Manage the facilities maintenance team and work-order processes, including efficient execution, system close-out, verification, and vendor coordination.
Recruit, hire, supervise, train, cross-train, and develop team members; foster a positive and engaging workplace.
Oversee property turns and readiness, and contract with and manage vendors to support efficient execution.
Own preventative maintenance plans by scheduling, delegating, and tracking tasks through completion.
Ensure adequate planning and response for inclement weather.
Collaborate with nearby American Campus Communities properties to share resources and provide support as needed.
Develop and supervise inspections of public areas and resident apartments to maintain company standards.
Ensure safe operation, compliance, preventative maintenance, and training for facilities equipment and systems in accordance with health, safety, and OSHA regulations.
Manage maintenance performance to budget in partnership with the supervisor and regional support team.
Conduct performance evaluations and discussions with direct reports and collaborate with the supervisor and Human Resources on compensation adjustments.
Use national vendor partnerships and market-wide vendor services to reduce expenses and support consistency and scalability.
Keep vacant retail spaces maintained and ready for showings, and communicate with retail tenants about maintenance and updates.
Maintain property signage and curb appeal.
Manage service and vendor contracts, including snow removal and landscaping.
Assess inventory and ensure appropriate resource allocation.
Ensure teams keep shops, mechanical rooms, storage, and back-of-house areas clean and orderly.
Oversee key control, including key box access.
Coach, train, and develop the team while managing workflow and project prioritization to support on-time completion.
Perform other duties as assigned by the supervisor.