Service Manager

Cinépolis Cinemas USA•San Mateo, CA

1d•$22 - $26•Onsite

About The Position

The Service Manager is a brand ambassador who reinforces Cinépolis USA’s goals, values, and mission while ensuring luxury-service standards. The role assists with all front-of-house theater functions, including Guest Services, Servers, Bartenders, Runners, and Concessions, and oversees the quality and consistency of service, food, and beverage to support an excellent guest and employee experience. The position supervises employees and reports to the Assistant General Manager. It supports hiring, onboarding, training, scheduling, coaching, sales performance, theater operations, and guest-experience management. The Service Manager also works with the General Manager, Human Resources, and Regional Projectionist and may assist with in-seat dining, auditorium sales, and special events.

Requirements

High school diploma or equivalent required.
At least 1 year of bar and restaurant management experience required.
At least 2 years of supervisory experience required.
Full-service background and restaurant knowledge, including inventory control and operations.
Ability to work in a fast-paced environment.
Proven leadership and motivational skills.
Professional appearance and ability to serve as a positive role model within the restaurant and Support office.
Strong written and verbal communication skills.
Strong decision-making skills.
Comfort communicating, negotiating, and working with guests, peers, direct reports, vendors, and partners.
High guest-satisfaction expectations and focus.
Resourceful problem-solving skills.
Self-motivated and results-driven.
Strong organizational and time-management skills, including the ability to multitask and delegate projects and tasks simultaneously.
Ability to hold oneself and others accountable to consistently maintain high performance standards.
Availability to work holidays, nights, and weekends.
Frequent standing, walking, lifting, twisting, bending, and traversing stairs.

Nice To Haves

Bachelor’s degree in Business Management, Hospitality, or a related field preferred.
ServSafe certification preferred.

Responsibilities

Assist the Assistant General Manager with interviewing and hiring hourly staff, on-the-job training, and onboarding new hires.
Assign work tasks and activities, prepare weekly schedules through HotSchedules, and ensure shifts are covered.
Foster professional working relationships with direct reports, peers, the direct supervisor, Human Resources, and Head Office.
Provide direction, coaching, and leadership to employees.
Conduct daily pre-shift Take One meetings and communicate team sales goals and current promotions.
Support sales maximization by auditing sales staff and setting daily and weekly goals using KPI boards and Take Ones.
Review sales numbers and goals regularly and adjust operations as needed.
Manage and supervise the In-Seat Dining process, auditorium sales, and guest experience.
Ensure facilities are clean, safe, and in proper working order by following company cleaning policy.
Perform daily opening, mid-shift, and closing operational duties.
Assist the General Manager with tasks, reports, scheduling, and analytics.
Assist with the preparation and execution of special and private events as needed.
Proactively manage guest concerns and opportunities, resolve issues, and provide a positive guest experience that reflects well on the company.
Communicate regularly with the General Manager and Human Resources about employee issues and complaints.
Partner with the Regional Projectionist on film ingestion, maintenance, transferring, playlist creation in the LMS, and resolution of system issues.
Attend and participate in meetings and training.
Assist with in-seat dining and auditorium sales management, including running food and beverage, handling expo roles, and managing and creating ISD teams.
Perform other duties as assigned.