Service Manager

Lithia & Driveway•Garden City, MI

1d•Onsite

About The Position

Suburban Chrysler Dodge Jeep Ram of Garden City is seeking an experienced Automotive Service Manager to lead their service department. The ideal candidate will be responsible for developing strong teams, driving customer satisfaction, improving technician productivity and advisor performance, enhancing service lane efficiency, and achieving financial goals. This role requires a proven leader in fixed operations who can bring structure, accountability, and momentum to the department, fostering a team committed to customer loyalty. As part of the Lithia & Driveway family, a major automotive retailer, this position offers the stability of a national organization with the opportunity to make a significant impact at the store level.

Requirements

1–2+ years of proven success as a Service Manager in an automotive dealership environment.
Strong fixed operations knowledge, including service sales, repair order process, warranty, productivity, and customer satisfaction.
Ability to lead, motivate, coach, and hold team members accountable.
Strong communication skills, both written and verbal.
Excellent follow-through, attention to detail, and sense of urgency.
Ability to prioritize competing demands in a fast-paced dealership setting.
Strong problem-solving and critical-thinking skills.
Customer-focused mindset with the ability to resolve concerns professionally.
Ability to meet and exceed automotive industry standards in service, sales, and operations.
Acceptable driving record and a valid driver’s license.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Oversee daily service department operations.
Lead, coach, and develop Service Advisors, technicians, and service support staff.
Staff the department appropriately to support customer demand, productivity, and growth.
Train Service Advisors on the service process, customer communication, follow-up, and repair order quality.
Ensure technicians are properly trained and positioned to support customer and manufacturer needs.
Set clear performance expectations and hold the team accountable to results.
Monitor department performance, identify opportunities for improvement, and take action quickly.
Resolve customer questions, concerns, and escalations with professionalism and urgency.
Review repair orders for accuracy, completeness, and compliance.
Ensure manufacturer policies, warranty procedures, and service contracts are properly followed.
Manage warranty, receivables, reporting, and required service department follow-up.
Review department performance data to maximize revenue and control expenses.
Maintain a clean, safe, organized, and professional service environment.
Lead daily and monthly meetings to communicate priorities, updates, and expectations.
Partner with store leadership and Fixed Operations support teams to execute company standards and initiatives.
Complete service department reporting and month-end processes accurately and on time.