Service Manager

INLAND KENWORTH US INC•Penticton, BC

13d•Onsite

About The Position

The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians ’ time is consistently sold to service customers. This position is located at our sales and service dealership in Penticton, BC. Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. They offer competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. The company is committed to embracing new technology and has over 1,700 employees across 44 locations in North America.

Requirements

High school diploma or general education degree (GED) essential.
Heavy duty truck/equipment technical knowledge.
Three years related experience and/or training.
Ability to read, analyze and interpret financial reports.
Strong leadership skills.
Excellent customer relations skills.
Strong business ethics with a professional approach at all times.
Functions well with large volume and fast-paced work environment.
Valid Driver ’s License.
Periodically lift up to 25 kgs or 50 lbs.

Nice To Haves

Post-secondary diploma or trades certification in a related field preferred

Responsibilities

Forecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management.
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly.
Ensures the safety of all employees.
Maintains the company ’s service vehicles by ensuring that the vehicles are in good, safe running order.
Maintains the company ’s service vehicles by ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.
Supervises the Service Advisors, and Equipment and Truck Technicians.
Hiring, training, motivating and monitoring the performance of all service department staff.
Ensuring every employee has a thorough understanding of his or her duties and responsibilities.
Monitoring service department employees' daily productivity reports and corresponding payroll records.