Service Manager - Quincy Compressor - Fontana, CA

Atlas Copco•Quincy, MA

1d•Onsite

About The Position

Quincy Compressor is seeking a Service Manager to join their team in Fontana, CA. This role is crucial in developing the service business within the region, providing daily leadership and oversight to a team of experienced service technicians. The Service Manager will ensure an excellent customer experience through customer service interactions, reports, and repairs. The company emphasizes innovation, customer relationships, and employee development, seeking individuals who align with their mission, vision, and values.

Requirements

Associate’s Degree in Business or technical field required
5-7 years of directly relevant experience, preferably within the compressed air industry.
Excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
Knowledge of safety practices and procedures and OSHA regulatory compliance required.
Proficient in Microsoft Office, including Word and Excel
Some travel required.
Must have a valid driver’s license.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Strengthen customer relations by making routine visits to resolve issues, advise on service standards, and sell service agreements/products, including training.
Maximize retention and service revenue potential from the current Quincy installed base.
Achieve sales goals in terms of revenue and quantity of compressors serviced by the department.
Plan and control the daily workload of the Service Technicians and provide technical support to them and customers.
Interview, hire, and provide orientation/training for new employees.
Oversee and improve the efficiency of daily administrative routines.
Visit customers and provide advice on service standards and sell service plans, products, and training.
Proactively identify, pursue, and resolve customer service issues.
Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
Maintain documentation/certification records relevant to this training.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.