Service Manager (Levels I, II, III)
About The Position
Mobile Air & Power Rentals provides cooling, heating, dehumidification, and power solutions, renting equipment such as portable air conditioners, chillers, heaters, and generators. The Service Manager manages branch operations and supervises a team of 1–12 Service Technicians to improve customer satisfaction and operational efficiency. The role involves coordinating with sales personnel to meet client needs, overseeing HVAC equipment service and installation, managing equipment logistics and inventory, and developing the service team. The position may require rotating on-call availability, evenings, weekends, holidays during peak seasons, and travel. Overtime and double-time pay rates apply for applicable hours worked.
Requirements
- 2–5 years of experience in the HVAC rental industry, preferably in management.
- 1–3 years of supervisory experience.
- Proficiency in Microsoft Office and experience with MRP or rental software.
- Strong organizational skills and ability to work independently.
- Detail-oriented with excellent communication abilities.
- Ability to lift or move up to 50 lbs. safely.
- Valid driver’s license and ability to meet DOT and MVR requirements.
- Customer-service orientation, mechanical aptitude, and eagerness to learn.
Nice To Haves
- Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
Responsibilities
- Ensure timely, high-quality service for customer orders.
- Oversee equipment installation, including gas connections and ductwork.
- Follow safety protocols and use appropriate safety gear.
- Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
- Manage equipment pick-up, reconditioning, and storage logistics.
- Lead the service team, foster a positive work environment, and conduct performance evaluations.
- Implement and monitor service processes to improve customer experiences.
- Ensure safety practices and inventory management align with company standards.
- Train technicians in equipment maintenance and installation.
- Collect and respond to customer feedback to achieve operational goals.
- Perform additional duties as assigned.
Benefits
- Competitive hourly pay with quarterly bonus opportunities.
- Health, vision, and dental insurance.
- Life insurance.
- 401(k) with company match.
- Paid time off, including vacation, sick days, and holidays.
- Career development and advancement potential.
- Employee discount programs.
- Overtime and weekend work opportunities, with applicable overtime and double-time pay rates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
