Service Manager - Water Treatment

Xylem • Seattle, WA

6d • $100,000 - $130,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem | Evoqua Water Technologies The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site The Service Manager is accountable for managing and leading service operations and field-based service teams to deliver safe, compliant, and high-quality service outcomes. Evoqua: High Purity Water Systems - installation, commissioning, operation, troubleshooting, maintenance, and service of advanced water treatment systems used in pharmaceutical, biotechnology, laboratory, healthcare, dialysis, and light industrial applications. This role supports Reverse Osmosis (RO), water softeners, carbon pretreatment, and Service Deionization (SDI / ST‑108‑type portable DI tank systems) to ensure continuous delivery of high‑quality water that meets customer and regulatory requirements. This role has direct responsibility for people leadership, operational execution, customer satisfaction, and financial performance within an assigned branch or territory. The Service Manager ensures alignment with company policies, safety standards, and business objectives while supporting the installation, commissioning, operation, maintenance, and service of advanced water treatment systems across regulated and industrial markets. 7 direct reports

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Demonstrated experience leading teams in service, operations, or technical environments.
• Working knowledge of service operations, safety, and compliance requirements.
• Ability to communicate effectively across levels and functions.
• Valid driver’s license and ability to meet company driving requirements.

Responsibilities

• Operational Management
• Plan, coordinate, and oversee daily service operations including scheduling, routing, and prioritization of work.
• Monitor service order execution to ensure timeliness, quality, documentation accuracy, and billing readiness.
• Drive operational efficiency, utilization, and service effectiveness in alignment with defined performance targets.
• People Management
• Provide direct leadership to service technicians and engineers, including hiring, onboarding, coaching, performance management, and development.
• Conduct regular 1:1 meetings, ride-alongs, and performance reviews to support engagement and capability development.
• Support workforce planning, on-call coverage, and succession readiness.
• Safety, Quality, and Compliance
• Establish and maintain a safety-first culture and ensure compliance with OSHA, DOT, EH&S, corporate and customer requirements.
• Ensure completion of required safety training, audits, inspections, and corrective actions.
• Maintain oversight of system integrity, water quality, and regulatory compliance.
• Customer and Commercial Support
• Serve as an escalation point for customer issues and ensure effective resolution.
• Partner with Sales and Cross-Functional Support teams to collaborate on quotes, job execution, account reviews, service contract renewals, and growth initiatives.
• Support service-generated leads and ensure appropriate commercial handoff.
• Financial and Asset Management
• Manage labor efficiency, overtime, and expenses within approved budgets.
• Oversee inventory accuracy, fleet readiness, tools, equipment, and calibration programs.
• Ensure accurate labor and parts usage, billing integrity, and margin protection.

Benefits

• At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
• Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees