Service Manager/Lane Manager - Park Place Acura - Plano, TX

Asbury Automotive • Plano, TX

36d • Onsite

About The Position

Park Place Dealerships, part of Asbury Automotive Group, is seeking a passionate and innovative individual to join their team as an Assistant Service Manager. This role offers the opportunity to make a significant impact on the business and the lives of team members and customers. The Service Manager/Lane Manager will assist the service manager in overseeing various aspects of the service department, including technicians, service advisors, the service call center, valet, detailers, and the service lane. The position involves ensuring warranty campaigns, recalls, and updates are handled efficiently, promoting positive team morale, and training service staff in customer service, communication, sales, CSI, and time management. The role also includes maintaining high Customer Satisfaction Index (CSI) scores, acting as a role model for service associates, motivating service advisors, monitoring their productivity, and ensuring high-quality repairs with minimal comebacks. Additionally, the Service Manager/Lane Manager will work with other department managers to ensure timely parts turnaround and proper vehicle servicing, attend meetings, resolve customer concerns, and assist in employee development. The role requires strong communication skills, the ability to manage in a fast-paced environment, and team leadership capabilities.

Requirements

• Strong verbal and written communication is required.
• Must be able to manage in a fast paced work environment.
• Must be able to manage a team, motivate and develop.
• Must have three plus years in an Automotive Service Department.
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager.
• Must be at least eighteen years of age.
• Must have a valid Driver’s License.
• Must be able to pass pre-employment screening (background & drug test).

Nice To Haves

• Experience with CDK or other automotive software is a plus.

Responsibilities

• Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Work with the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion.
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management.
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores.
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI.
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement.
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality.
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness.
• Assist in forecasting goals and objectives for the department and strive to meet them.
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
• Attend manager meetings and conduct service dept. meetings as directed.
• Address and resolve customer concerns.
• Assist in motivating, training and developing employees.

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed