Service Manager in Training

Dobbs Tire And Auto Centers•Shiloh, IL

5d•$62,000 - $106,000

About The Position

Driven by Dobbs is a multi-market automotive service organization formed from Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire and automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, and team wellbeing. The Service Manager in Training learns and supports service and repair responsibilities in a single-unit retail store. Working closely with store leadership, this role develops the skills needed to manage service and repair operations while ensuring quality, timeliness, safety, and employee-management standards. The role calls for technical knowledge of service and repair standards across vehicle makes and models, a strong customer-service focus, and a results-oriented work ethic. Candidates must complete a selection assessment and pre-employment screenings.

Requirements

At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
Strong technical knowledge of automotive repair standards, tools, and processes.
Valid driver’s license.
Commitment to safety and alignment with the company’s mission, vision, and values.
Strong work ethic and commitment to results; ability to work as a team player and adapt to diverse team members.
Ability to perform in a fast-paced, high-volume environment.
Excellent verbal and written communication skills.
Strong time management, accountability, prioritization, organization, and problem-solving skills.
Self-motivated, goal-oriented, and attentive to detail, with strong critical-thinking skills.
Customer-centric approach and relationship-building ability.
Proficiency in Microsoft Office, including Outlook and Teams.
Ability to meet a flexible schedule that may include early mornings, evenings, and weekends.
Agreement to complete a selection assessment and pre-employment screenings.

Nice To Haves

Previous experience supporting or mentoring technicians.
Proficiency in the VAST point-of-sale system is strongly preferred.

Responsibilities

Partner with the Store Manager to learn how to interview, select, and train service technicians, using developing technical expertise to assess how candidates’ knowledge, skills, and experience align with business needs and role definitions.
Assist the Store Manager in evaluating technicians’ knowledge, skills, and performance; provide input and learn to make recommendations about development, promotions, merit, and discipline.
Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
Assist in overseeing and assigning daily work orders, including the time, tools, materials, and equipment needed.
Learn to provide technical expertise and support diagnosis of general and complex service requests for all makes and models of vehicles.
Support and suggest technical training to continuously improve the skills of service technicians at all levels.
Assist in overseeing safe shop operations and ensuring tools and equipment are in proper working order; support ordering necessary replacements or repairs after budget approval.
Ensure adherence to company policies, procedures, and safety standards.
Maintain high standards for store cleanliness, organization, and inventory management.
Support analysis of financial and operational data to identify trends and help implement improvement plans for underperforming stores.
Help ensure consistent delivery of exceptional customer service and promptly assist with escalated concerns.
Support management of shop inventory needs, including tools, materials, and equipment.
Partner with the Store Manager to help lead a culture of safety, accountability, and operational excellence across service and sales teams.
Meet flexible scheduling requirements, potentially including early mornings, evenings, and weekends, to meet customer demand.
Perform other duties as directed by leadership.