Service Manager II - 300 to 500 Units

Morgan Properties•Baltimore, MD

3d•Onsite

About The Position

We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this community meet both the company standards and applicable laws. As the Maintenance Supervisor, you will interview, hire and train new team members. You will develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution. You will mentor and guide maintenance technicians to increase their overall knowledge base and skill set. You will provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair. You will be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies. You will partner with office staff to provide exceptional service and follow-up to our residents on any maintenance issues that may arise. You will manage and organize inventory of all maintenance materials. You will establish a preventive maintenance schedule, make ready schedule and general work order schedule for the team. You will regularly inspect community buildings, including vacant units. You will be responsible for planning, assigning and directing work of the maintenance team.

Requirements

Active and valid driver’s license and a personal vehicle.
Live within a 30-minute commute of the properties.
One-year certificate, 5+ years of related experience, or equivalent education and experience.

Nice To Haves

HVAC/EPA/CFC Certification preferred.

Responsibilities

Interview, hire and train new team members.
Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
Establish and prepare a 24 hour on-call schedule for your team, and be personally available in the event of snow and ice or other on-site emergencies.
Partner with office staff to provide exceptional service and follow-up to residents on maintenance issues.
Manage and organize inventory of all maintenance materials.
Establish a preventive maintenance schedule, make ready schedule and general work order schedule for the team.
Regularly inspect community buildings, including vacant units.
Plan, assign and direct work of the maintenance team.