Service Manager II (SA)

Lone Star National Bank • San Antonio, TX

4d • Onsite

About The Position

The Service Manager II (SA) is an enthusiastic, highly motivated self-starter with a strong work ethic responsible for ensuring the banking center’s goals and objectives are executed. Will participate in creating local strategies focused on maximizing the banking center’s productivity and employee development. The Service Manager II (SA) will lead, coach, motivate and develop their respective team to achieve their full potential.

Requirements

• High School Diploma or GED
• An equivalent amount of experience in sales, marketing or operations may substitute the degree preference
• (5) years of teller experience or (3) years of teller experience at Lone Star National Bank
• Prior management experience
• Equivalent leadership role experience may be substituted for management requirement
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP
• Ability to learn and adapt to new information and technology platforms
• Proficient in using personal computers, Microsoft Word, Excel and Outlook
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Nice To Haves

• Bachelor’s degree in business, marketing or related field, preferred
• Bilingual in English and Spanish, preferred

Responsibilities

• Provides a welcoming environment and communicates effectively and professionally with customers and team members.
• Displays a passion for serving others and consistently coaches the team to provide exceptional quality service
• Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
• Manages all teller operations, including but not limited to audit, compliance, risk, sales, service, opening/closing and facility upkeep
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Provides a complete range of customer service including opening all types of new accounts, credit cards, loans, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
• Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
• Assist the teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
• Maintains current knowledge and adheres to all new account’s compliance rules/regulations and internal audit controls related to banking center lobby operations
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel
• Performs other related duties as required and assigned

Benefits

• All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function.
• All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED