CSR/ SA

Tornado Bus Company•Nashville, TN

2d•Onsite

About The Position

This role provides exceptional customer service and solutions, handles luggage registration and placement, and ensures compliance with company policies. The position also involves maintaining the cleanliness of the terminal and surrounding areas, including sweeping, mopping, garbage disposal, window cleaning, and bathroom upkeep. In certain locations, responsibilities may extend to cleaning company vehicles, maintaining the washing bay, and assisting with driver dorm cleanliness. The role also includes responding to client inquiries, operating cash registers and credit card equipment, selling and processing ticket orders, and maintaining professional relationships with retail agencies. Additionally, the position involves greeting visitors, adhering to company policies and laws, and properly using PPE. Training may be provided for fueling buses and other assigned duties.

Requirements

2 years of job-related experience.
Utilizes good judgment for conflict resolution.
Good communication skills.
Basic computer skills such as navigating operating systems and typing.
Bilingual (English/Spanish).

Responsibilities

Provides exceptional customer service experience and solutions.
Properly registers and places luggage in luggage compartment as well as retrieves it for passengers.
Ensures luggage follows company policies and regulations.
Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, parking lot, bathrooms, etc.) and stocking necessary supplies.
Assists with the cleaning of company vehicles (in some locations).
Maintains washing bay clean and organizes cleaning material.
Properly dumps wastewater from Motor Coach (in some locations).
Assists with cleanliness of Driver dorms (certain locations).
Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal, complaints) all the while providing outstanding customer service.
Operates cash register and/or credit card equipment.
Sells and processes ticket orders via telephone, internet, and over the counter.
Maintains a professional working relationship with partnering retail agencies.
Greets visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
Complies with company policies and procedures as well as local, state, and federal laws.
Responsible for properly using PPE and any other safety gear.
Trained to fuel buses (in some terminals).
Other duties as assigned.