Service Manager I

Din Tai Fung North America • Santa Monica, CA

6d • Onsite

About The Position

The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.

Requirements

• High school diploma or equivalent
• 3+ years restaurant management experience in casual or upscale casual dining.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.
• Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Nice To Haves

• 1+ years of restaurant lead or supervisory experience preferred

Responsibilities

• Ensure greeters and servers deliver a consistent, welcoming guest experience.
• Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
• Train and coach servers and greeters for performance excellence.
• Model company values and standards in all interactions.
• Set clear goals for the greeter and server teams.
• Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs.
• Manage call-outs and shift coverage while maintaining service excellence.
• Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

Benefits

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED