Service Manager I

Din Tai Fung North America•Anaheim, CA

3d•Onsite

About The Position

The Service Manager I works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

Requirements

High school diploma or equivalent
3+ years restaurant experience in casual or upscale casual dining
Ability to stand for long period of time
Ability to lift 20+ lbs
Hot and cold temperature exposure
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Nice To Haves

1+ years of restaurant lead or supervisory experience preferred

Responsibilities

Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride.
Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
Assist with managing cleaning supplies and service tools essential for efficient FOH operations.

Benefits

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Opportunities for growth; we love promoting within!