Service Manager, Heavy Equipment

Federal Signal Openings•Pasadena, TX

1d•Onsite

About The Position

The Service Manager is a hands-on, organized, and highly engaged leader responsible for guiding and supporting the Service team in alignment with branch and company objectives. This role oversees the daily operations of the Service department while ensuring efficiency, quality, and performance standards are met. The Service Manager also plays a key role in building and maintaining strong customer relationships to drive continued service growth within the region.

Requirements

Technical College Certificate/Degree preferred but not mandatory
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
3+ years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
Strong mechanical expertise with knowledge of equipment repair processes
Strong technical knowledge of hydro-electrical systems
Previous responsibility for a Service P&L and demonstrated ability to achieve results
Strong business acumen and demonstrated ability to develop and implement sound business plans and effectively manage resources
Superior customer service and communication skills
Ability to motivate, coach and support teams to drive desired results
Ability to foster team-work and champion company values
Extremely organized and proactive
Ability to plan and execute work independently
Proficient with repair order programs and MS Office (Outlook, Excel)
Strong problem-solving skills
Full understanding of all relevant safety and compliance regulations, policies, and generally accepted work practices relating to Truck/Trailer/Heavy Equipment shop operations

Responsibilities

Manage and oversee the operations of the Service department by monitoring the scheduling, quality, safety and productivity of the team, as well as the satisfaction of customers
Provide coaching and guidance to a team of Service Technicians and a Service Coordinator ensuring a productive, engaging and safe workplace
Maintain oversight of the facility by identifying any deficiencies or repairs and making recommendations to Management
Create and implement process improvements to maximize efficiency and profitability within the shop
Coordinate training sessions for the Service team as required to ensure up-to-date knowledge and a continuous learning environment
Monitor and assess employee’s performance and provide effective feedback
Identify skill gaps/opportunities within the team and implement effective development plans
Monitor established KPIs for the department reporting any key variances to Management
Conduct regular Service department team meetings to review successes, opportunities for improvement, health and safety and process updates/ changes
Review and assess workload/ resources and make recommendations to Management if changes are required
Participate in the recruiting and onboarding processes for new Service employees
Effectively problem-solve any customer concerns or issues
Conduct frequent customer visits to maintain established accounts and drive new business for the department
Provide strategic recommendations to Management as to business growth opportunities and support the execution of approved strategies
Review service department quotes and work orders to ensure accurate invoicing
Stay up to date with industry changes that impact Service team and/or customers and communicate applicable information effectively
Communicate effectively with the Sales, Parts, and Rentals departments to ensure optimal customer experience
Participate in training and/or industry events as required
Complete additional projects and tasks as assigned