Service Manager, Commercial Electric

Titan Electric•Charlotte, NC

6d•Onsite

About The Position

Titan is a leading national electrical contractor with locations in Florida, Georgia, Texas, North Carolina, Tennessee, and South Carolina. Titan maintains a strong reputation as a leading high-quality, customer-centric service provider which has resulted in strong financial growth since its inception in 2006. As a result, the company has become a trusted partner to its customers and suppliers and has established a proven track record of year-over-year growth. The company has significant opportunities to further penetrate its existing markets and expand into other geographies and service lines. This is a leadership role for someone who can walk onto a jobsite, jump into a customer meeting, review a P&L, and help a technician solve a problem—all before lunch. If you're the person everyone calls when things need to get handled, keep reading.

Requirements

5+ years of commercial electrical experience
3+ years leading electricians, technicians, or service teams
Strong knowledge of commercial electrical systems
Experience managing customer relationships
Experience estimating and managing service work
Ability to prioritize multiple projects and service calls
Strong communication and leadership skills
Valid driver's license

Nice To Haves

Journeyman or Master Electrician license
Service management experience within an electrical contractor
Experience with ServiceTitan, Accubid, ConEst, NetSuite, or similar systems
Experience managing maintenance contracts
Sales or business development experience
OSHA 30

Responsibilities

Lead the Service Team
Direct daily operations for commercial electrical service work
Manage service technicians, apprentices, and support staff
Coach, train, and develop field personnel
Create accountability around safety, productivity, and customer service
Build a culture where people want to stay and grow
Own Customer Relationships
Serve as the primary point of contact for service customers
Meet with facility managers, property managers, contractors, and business owners
Resolve issues quickly and professionally
Build long-term customer partnerships
Identify additional service opportunities
Run the Business
Review incoming service requests
Manage scheduling and workforce planning
Monitor labor productivity, margins, and job costs
Oversee estimates, proposals, and service agreements
Ensure work is completed on time, on budget, and done right
Drive Growth
Support business development efforts
Grow recurring maintenance agreements
Expand existing customer accounts
Partner with operations and leadership to increase service revenue
Keep Safety First
Enforce company safety standards
Ensure OSHA compliance
Promote a culture where every employee goes home safely every day