Service Management Business Analyst

Openings & Internships • Columbia, MD

7d • Hybrid

About The Position

Cogent People Inc. is seeking a Service Management Business Analyst to support a mission-critical large-scale system serving the Federal Government in the healthcare domain. The ideal candidate will be proficient in business analysis, functional design, business process design, and possess excellent verbal and written communication skills.

Requirements

• 2+ years of experience in business and functional analysis.
• 2+ years of experience in functional design and business process design.
• Experience working with QA teams, supporting test planning and execution.
• Experience operating in a SAFe Agile environment, across multiple teams and release trains.
• Strong attention to detail with a commitment to delivering high-quality and accurate work.
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
• Proven ability to manage time and prioritize tasks in a fast-paced environment.

Nice To Haves

• Experience in federal government programs, or regulated environments (CMS experience is preferred).
• Experience in client-facing position is highly desired.

Responsibilities

• Support service management activities across multiple release trains.
• Document business processes and functional requirements.
• Coordinate test planning and execution.
• Facilitate cross-team communication, including client stakeholders.
• Create and maintain tracking artifacts.
• Assist with test case review and execution.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Plan with matching contributions
• Company-paid life, short-term, and long-term disability insurance
• 3 weeks of PTO annually
• 10 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed