Service Maintenance Technician III

The Community Builders•Lincoln, MA

17d•Onsite

About The Position

The Service Technician III is a lead technician responsible for responding promptly to service requests, preparing apartments for turnover, and preserving and maintaining the property. Under the direction of the Service Maintenance Manager, this role requires advanced building-trades skills and the ability to work independently across apartment interiors, exteriors, and grounds. The technician supports successful property maintenance through excellent customer service and productive relationships with team members. The position requires five days a week in the office.

Requirements

High school diploma or equivalent.
Trade school education or five years of progressive responsibility in property management or hospitality.
Experience in diagnostics and troubleshooting.
At least five years of advanced hands-on repair experience in three or more building trades.
Ability to read, write, understand, and communicate in English.
Basic computer and handheld-device skills.
Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver’s license and reliable transportation.
Strong attention to detail, organizational, time-management, and problem-solving skills.
Superior customer-service skills, including the ability to manage difficult customers or situations.
Ability to meet the stated physical demands, including occasionally using a ladder, frequently moving equipment weighing up to 50 pounds, and constantly working outdoors in varying weather conditions.
Available for weekend work, on-call rotation, and emergency service calls.

Nice To Haves

Bilingual skills.
Knowledge of Federal Fair Housing Laws and Guidelines.
REAC/HQS experience.
Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

Diagnose and repair appliances, carpentry, hardware accessories, masonry, and painting, as well as perform basic electrical, plumbing, and HVAC work.
Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
Complete or monitor vendor preventive-maintenance tasks for building systems, equipment, and components.
Prepare vacant apartments and perform repairs so units are ready for new resident move-ins.
Maintain grounds and common spaces, including cleaning, trash management, landscaping, and snow removal.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards and follow safe work practices, including wearing appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service calls.
Assist the Maintenance Supervisor by providing technical guidance to Maintenance Technician I and II staff.
Assist the Maintenance Supervisor with contractor and vendor management.