Service Maintenance Technician III

The Community Builders • Lexington, MA

17d • Onsite

About The Position

The Service Maintenance Technician III is a lead technician responsible for promptly responding to service requests, preparing apartments for turnover, and preserving and maintaining the property. Under the direction of the Service Maintenance Manager, this role uses advanced building-trades skills to work independently on apartment interiors and exteriors and site grounds. The technician contributes to successful property maintenance through excellent customer service and positive, productive relationships with team members. The position requires five days a week in the office at the Franklin School location.

Requirements

• High school diploma or equivalent.
• Trade school education or five years of progressively responsible experience in property management or hospitality.
• At least five years of advanced hands-on repair experience in three or more building trades.
• Experience in diagnostics and troubleshooting.
• Ability to read, write, understand, and communicate in English.
• Basic computer and handheld-device skills.
• Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Valid driver's license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer-service skills, including the ability to manage difficult customers or situations.

Nice To Haves

• Bilingual skills.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• REAC/HQS experience.
• Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

• Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC work.
• Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive-maintenance tasks for building systems, equipment, and components.
• Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare for and make repairs related to REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards and work safely, including wearing appropriate PPE.
• Be available for weekend work, on-call rotation, and emergency service-call duties.
• Assist the Maintenance Supervisor by providing technical guidance to Maintenance Technician I and II.
• Assist the Maintenance Supervisor with contractor and vendor management.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED