Service Logistics Coordinator

Smiths Group•Atlanta, GA

16h•$47,700 - $111,300•Onsite

About The Position

As a Service Logistics Coordinator, you will be responsible for a variety of logistics and material handling tasks, including shipping and receiving, scrap removal, recycling, tracking and delivering parts, scheduling pickups, and completing shipping documentation. You will verify incoming shipments against packing slips and confirm orders in ServiceMax. A key part of this role involves supporting your team by actively sharing information and assisting peers when needed.

Requirements

High School Diploma or GED required
Minimum of 2-3 years’ experience directly involved with organizing and accounting for parts, shipments.
Strong communication skills with a focus on customer service and teamwork.
Highly responsive to customer needs; must be available for short-notice travel.
Well-organized with strong interpersonal and communication abilities.
Proficient in ERP systems, including SAP.
Demonstrates excellent customer service skills and ability to handle stressful situations.
Self-motivated, dependable, and accountable.
Professional and effective telephone communication skills.
Physically capable of lifting/carrying up to 50 lbs and pushing/pulling up to 200 lbs.
Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Comfortable working in physically demanding environments requiring bending, twisting, and full body mobility.
Able to follow safety procedures and work in extreme or hazardous conditions (e.g., high temperatures, humidity, noise, confined spaces).
Skilled in reading and interpreting technical and operational information.
Capable of managing multiple complex tasks and shifting priorities effectively.
Strong time management and ability to meet deadlines.
Continuous improvement mindset with a focus on process efficiency.
Understanding of inventory control and warehouse operations

Nice To Haves

Preferred education Associate’s Degree/Related Trade Certification (Equivalence achieved through comparative work and life experience of 2-3 years is acceptable)
While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Responsibilities

Maintain clear, professional, and effective communication in both verbal and written forms across all levels of the organization.
Develop and sustain collaborative relationships with the Field Service Team and Logistics personnel to ensure alignment with customer requirements and timely fulfillment of parts needs.
Implement cost-control measures wherever possible to enhance operational efficiency and support budgetary goals.
Demonstrate flexibility in work schedule, including availability for travel, overtime, and non-standard hours as required by business demands.
Ensure full compliance with company health, safety, and environmental policies and procedures at all times.
Adhere strictly to all applicable U.S. export control laws and security regulations.
Perform additional responsibilities and tasks as assigned to support departmental and organizational objectives.