Service & Logistics Coordinator

Xylem•Mokena, IL

16h•Onsite

About The Position

At Xylem, we're solving some of the world's most critical water challenges. As a Service & Logistics Coordinator, you'll play a vital role in keeping our branch operations running safely, efficiently, and on schedule. This is not a traditional administrative position. You'll serve as the operational hub connecting customers, technicians, logistics partners, and shop personnel to ensure equipment, parts, and service orders move seamlessly from start to finish. If you enjoy variety, thrive in a hands-on environment, and take pride in keeping operations organized and moving forward, this role offers the opportunity to make a visible impact every day.

Requirements

High school diploma or equivalent.
2+ years of experience in operations, logistics, customer service, shop support, service coordination, or administrative roles.
Experience using ERP, service management, or inventory systems
Ability to work comfortably in both office and warehouse/shop environments.
Proficiency with Microsoft Office applications.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with strong communication skills.
Ability to safely assist with material handling and equipment movement.

Nice To Haves

Forklift experience preferred

Responsibilities

Serve as the first point of contact for inbound calls, online inquiries, and customer walk-ins.
Create and process service work orders using ServiceMax, STEEB, and other business systems.
Coordinate technician schedules, service appointments, equipment movement, and customer requests.
Prepare service documentation, customer sign-off paperwork, and shipment confirmations.
Maintain accurate billing information, time entries, and customer payment records.
Coordinate inbound and outbound shipments of electric submersible pumps and related equipment.
Schedule deliveries, pickups, freight shipments, and transportation logistics.
Assist with loading and unloading trucks while ensuring equipment is handled safely.
Pressure wash, inspect, triage, palletize, and prepare pumps for shipment to customers or regional facilities.
Ensure freight terms, inventory details, and service information are accurately entered and maintained.
Support service technicians by creating work orders and pulling parts needed for repairs.
Assist with parts organization, inventory movement, and operational workflow within the shop.
Track branch metrics and help ensure service commitments and customer deadlines are achieved.
Promote and maintain a strong culture of safety throughout all branch operations.

Benefits

Medical, dental, and vision coverage
Paid Time Off (PTO)
Retirement and investment savings plans
Career development and advancement opportunities
Ongoing training and exposure to multiple aspects of branch operations
The chance to make a meaningful impact at a company dedicated to solving global water challenges
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).