Service Leader, Licensing - Commercial Lines

Relation Insurance • Fresno, CA

11d

About The Position

The Service Leader, Licensing mentors and develops the licensing team while remaining available to handle complex licensure scenarios. This role focuses on coaching, training, and guiding team members to support their growth and the team’s success. The Service Leader supervises the department, serves as a mentor and resource, and acts as a liaison and subject matter expert for team members. The position also supports accurate licensing information and contracts, effective use of electronic files, and adherence to applicable ordinances, rules, regulations, and service standards. The role may perform other projects, duties, and tasks as assigned.

Requirements

• High school diploma or equivalent.
• Seven or more years of experience in contractor licensing.
• Fingerprint rolling certification required within 90 days of hire and must be maintained.
• Demonstrated leadership and team management skills.
• Outstanding interpersonal and communication skills to maintain effective relationships with coworkers, clients, state regulators, and others.
• Ability to thrive in a professional office environment and use standard office equipment.
• Proficiency with Word, Excel, and an Agency Management System.
• Ability to maintain a high degree of accuracy and strict attention to detail.
• Strong work ethic, upbeat personality, sense of urgency, initiative, responsiveness, and a proactive approach to work.

Nice To Haves

• Five or more years of experience working in the insurance industry.
• Four-year degree in Business or a related field.
• Bilingual in Spanish and English.

Responsibilities

• Supervise the department and serve as a mentor and resource.
• Act as a liaison and subject matter expert for team members.
• Lead team meetings and regular one-on-one meetings focused on development and goal alignment.
• Meet regularly with the team to exchange feedback and necessary information.
• Conduct annual performance reviews, set goals, and provide continuous feedback.
• Participate in hiring and interviews and provide recommendations for new hires.
• Train team members on duties, expectations, standards, and policies.
• Regularly audit and review work areas according to service standards and identify or coordinate additional training as needed.
• Partner promptly and effectively with Licensing Leadership and Human Resources to address and resolve performance concerns.
• Provide licensing leadership with feedback about department structure to improve performance and productivity.
• Review and approve time and attendance entries.
• Independently and promptly resolve complex service issues.
• Stay current on city, state, and municipal ordinances, rules, and regulations.
• Audit, verify, and maintain the accuracy of information associated with contracts.
• Partner with licensing leadership to ensure electronic files are used to their full capacity.
• Perform other assigned projects, duties, and tasks.

Benefits

• Competitive pay.
• Family health and wellness programs.
• 401(k).
• Employee assistance programs.
• Paid time off.
• Paid holidays.
• Career advancement and development opportunities.
• Potential eligibility for a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED