Service Leader, Licensing - Commercial Lines

Relation Insurance Services • Stockton, CA

13d • $50,000 - $133,000

About The Position

The Service Leader, Licensing mentors and develops the licensing team while remaining available to handle complex licensure scenarios. This role focuses on coaching, training, and guiding team members to support their growth and the team’s success. The position supervises the department, serves as a resource and subject matter expert, and works with licensing leadership to improve performance and productivity.

Requirements

• High school diploma or equivalent.
• Seven or more years of experience in contractor licensing.
• Fingerprint rolling certification required within 90 days of hire and must be maintained.
• Demonstrated leadership and team management skills.
• Outstanding interpersonal and communication skills to maintain effective relationships with coworkers, clients, and state regulators.
• Ability to thrive in a professional office environment and use standard office equipment.
• Proficiency with Word, Excel, and an Agency Management System.
• Ability to maintain a high degree of accuracy and pay strict attention to detail.
• Strong work ethic and an upbeat personality, with urgency, initiative, responsiveness, and a proactive approach to work.

Nice To Haves

• Five or more years of experience in the insurance industry.
• Four-year degree in Business or a related field.
• Bilingual Spanish/English.

Responsibilities

• Supervise the department and serve as a mentor and resource for team members.
• Act as a liaison and subject matter expert for team members.
• Lead team meetings and regular one-on-one meetings focused on development and goal alignment.
• Meet regularly with the team to give and receive feedback and share needed information.
• Conduct annual performance reviews, set goals, and provide continuous feedback.
• Participate in hiring and interviews and provide recommendations for new hires.
• Train team members on duties, expectations, standards, and policies; regularly audit and review these areas and coordinate additional training as needed.
• Partner promptly and effectively with Licensing Leadership and Human Resources to address and resolve performance concerns.
• Provide licensing leadership with feedback about licensing structure to improve performance and productivity.
• Review and approve time and attendance entries.
• Independently and promptly resolve complex service issues.
• Remain current on city, state, and municipal ordinances, rules, and regulations.
• Audit, verify, and maintain the accuracy of information associated with contracts.
• Partner with licensing leadership to ensure electronic files are used to their full capacity.
• Perform other assigned projects, duties, and tasks.

Benefits

• Competitive pay.
• Family health and wellness programs.
• 401(k).
• Employee assistance programs.
• Paid time off.
• Paid holidays.
• Career advancement and development opportunities.
• Potential eligibility for a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED