Service Lead

Meijer•Evansville, IN

About The Position

The Service Lead provides direction on department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The role models an exceptional customer experience, helps achieve department goals, and influences peers to support a winning strategy. The position requires availability on Fridays, Saturdays, and Sundays, and candidates must be at least 18 years old. Responsibilities may extend to acting in a lead capacity in other store departments and performing other duties as assigned or required.

Requirements

Be at least 18 years of age.
Be available to work Fridays, Saturdays, and Sundays.
Have a passion for customer service and demonstrate approachability toward customers and fellow team members.
Initiate interactions with customers and peers.
Have excellent verbal and written communication skills.
Think creatively.
Be able to influence others.
Build rapport quickly and gain customer confidence to create repeat business.
Be able to lift, carry, push, pull, bend, and twist while handling product.
Have experience executing plans.
Create a positive influence and strong team environment.
Commit to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.