Service Lead

Meijer•Evansville, IN

About The Position

The Service Lead provides direction for the operations, processes, and conditions of their area. The role plans, guides, and empowers team members in day-to-day department operations, models exceptional customer experiences, and helps achieve department goals by influencing peers and supporting a successful team strategy. The Service Lead may also act in a lead capacity in other store departments and perform other duties as assigned or required.

Requirements

Must be at least 18 years of age.
Must be available to work Fridays, Saturdays, and Sundays.
Passion for customer service and an engaged, approachable manner with customers and team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers in providing customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training for new team members and cross-training of high-potential talent, and provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.