Service Lane Manager

Moran Automotive Group•Clinton Township, MI

2d•Onsite

About The Position

Moran Automotive is a premier dealership group recognized nationwide for outstanding sales and service, committed to customer satisfaction and providing employees with excellent pay, benefits, and opportunities. With brands like Buick, GMC, Chevrolet, CDJR, VW, and Certified Pre-Owned, they offer broad growth opportunities. The company is built on trust, transparency, and treating people like family. Moran Chevrolet is specifically seeking a Service Lane Manager to oversee the Service Department Drive. This role involves maximizing department production, building and maintaining a loyal clientele, fostering good employee relationships, and achieving sales and profit objectives. The Service Lane Manager will collaborate with the Parts Manager, BDC Reps, Warranty Administrator, and the Service Director to meet these goals and will perform or assign service department responsibilities.

Responsibilities

Ensure customers receive prompt, courteous, and effective service
Ensure high levels of customer satisfaction and maintain positive customer relationships
Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
Manage Service Advisors
Manage the workflow of the service lane to maximize productivity and efficiency
Ensure accurate and timely documentation of all service activities
Monitor and control work schedules
Monitor and analyze KPI's to identify areas of improvement
Quality check completed repair orders for accuracy and compliance with warranty/dealership requirements
Assist in achieving sales targets for the service department
Conduct monthly performance reviews with Service Advisors