Lane Manager

Lexus of Wayzata•Wayzata, MN

19h•$55,000 - $60,000

About The Position

The Ed Napleton Automotive Group is looking for our next Service Lane Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Lexus of Wayzata, the Service Lane Manager is responsible for running the Service Department’s Service Drive by operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives and maintaining service records. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

Requirements

3+ years of experience in an automotive facility.
1+ years of supervisory experience.
Familiarity with automotive service operations, including repair order processes, warranty compliance, and service documentation.
Understanding of dealership policies, industry regulations, and safety standards.
Excellent organizational skills to manage the workflow of the service lane effectively.
Strong time management skills to ensure accurate and timely documentation of all service activities and adherence to schedules.
Ability to operate the department at a profit according to dealership guidelines.
Demonstrated ability to interact with customers in a friendly and professional manner.
Strong problem-solving skills to address and resolve customer inquiries and concerns promptly.
Valid driver's license and a clean driving record.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Address customer inquiries and concerns promptly and efficiently.
Ensure high levels of customer satisfaction and maintain positive customer relationships.
Manage the workflow of the service lane to maximize productivity and efficiency.
Ensure accurate and timely documentation of all service activities.
Ensure compliance with federal, state, and local regulations affecting service operations.
Communicate with customers before there are problems and get involved in escalated customer issues.
Cooperate with other dealership managers and escalate issues to higher authorities when necessary.
Quality-check completed repair orders for accuracy and compliance with warranty/dealership requirements.
Assist in achieving sales targets for the service department.
Promote additional services and products to customers.