Automotive Service Lane Manager

LaFontaine Ford Grand Rapids • Grand Rapids, MI

6d • Onsite

About The Position

The Automotive Service Lane Manager is responsible for leading and mentoring the service lane team, collaborating with other departments, and maintaining an organized and efficient service lane area. This role requires strong communication and leadership skills to ensure excellent customer experiences and operational success.

Requirements

• Valid Driver’s License.
• Proven management experience, preferably in a service lane environment.
• Strong ability to read, understand, and follow instructions.
• Excellent communication skills and professional appearance.
• Positive attitude and strong work ethic.
• Ability to work independently and collaboratively within a team.
• Commitment to meeting quality and production standards.
• Ability to stand, talk, and hear regularly.
• Frequent walking and sitting.
• Exposure to exhaust fumes and airborne particles.
• Occasional lifting or moving of objects up to 10 pounds.
• Required vision abilities include close, distance, color, and peripheral vision.

Responsibilities

• Morning Huddles: Lead team meetings 15-30 minutes before opening to review daily appointments and celebrate previous successes.
• Identify potential challenges with vehicles or customer issues and facilitate solutions.
• Coaching and Mentoring: Monitor service lane operations throughout the day, providing support where needed.
• Assist advisors with estimates, warranty claims, and customer interactions.
• Encourage the team to drive sales, follow up on customer surveys, and maintain high service standards.
• Daily Operational Support: Review open repair orders and address reasons for delays.
• Spot-check repair orders for booking errors and warranty compliance, providing real-time coaching.
• Assist in reviewing extended warranties and processing warranty claims.
• Prepare for the next day’s appointments, coordinating parts, rentals, and service needs.
• Communication and Collaboration: Coordinate regularly with Service and Parts Managers on lane status, capacity, and Standard Operating Procedures issues.
• Manage rental car availability in cooperation with team members.

Benefits

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment
• When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees