Express Lane Manager

Madison Honda•Stewartsville, NJ

4d•$40,000 - $70,000•Onsite

About The Position

About Madison Honda Madison Honda is committed to providing exceptional automotive service while fostering a positive work environment for our team members. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Position Summary The Express Lane Manager will plan, organize, lead, and control the Quick Lube service department workflow. This role ensures quality repairs are completed promptly and cost-effectively, maintaining high customer satisfaction.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business documents, technical procedures, and regulations.
Strong written communication skills to prepare reports, correspondence, and manuals.
Effective verbal communication to present information and respond to questions from management, clients, and customers.
Basic math skills, including the ability to calculate discounts, commissions, proportions, and apply algebra and geometry concepts.

Responsibilities

Schedule shop work to maximize productivity according to dealership policies and technician skill levels.
Prioritize and manage all service comebacks to ensure timely resolution.
Ensure accurate repair order documentation, including customer complaints, cause, correction, and operation punch times.
Review job status regularly; communicate changes in time or costs to service advisors and customers.
Verify that technicians complete assigned work properly and maintain quality standards.
Ensure compliance with warranty material procedures and communicate job status between shifts.
Notify management of repetitive parts shortages for corrective action.
Maintain high customer satisfaction ratings through effective service management.
Comply with federal, state, and local regulations such as hazardous waste disposal and OSHA guidelines.
Support safety, housekeeping, and OSHA Right-to-Know policies in the service department.
Maintain a clean, organized work area and professional appearance.
Carry out supervisory duties following company policies and applicable laws.
Responsibilities include interviewing, hiring, training employees, assigning work, evaluating performance, addressing conflicts, and enforcing discipline.