Service Lane Communications Specialist

Burns Buick GMC•Marlton, NJ

About The Position

Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed, valued, and in control? Burns Hyundai , Philadelphia's #1 Volume Hyundai Dealer, is seeking a Service Lane Communications Specialist to be the essential link between our service team and our customers. This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience.

Requirements

Clear, confident, and proactive verbal communication skills
Strong sense of urgency - you solve problems now , not later
Detail-oriented, especially in handling MPI/ASR quality and timing
Comfortable working on your feet in a fast-paced, customer-facing environment
Willingness to work in various weather conditions
Computer literate and adaptable to dealership tools and systems
Positive, professional attitude and a team-first mindset
Flexible availability for a five-day workweek , including a mix of early shifts (starting at 7:00 AM) , late shifts (ending at 7:00 PM) , and at least two Saturdays per month

Nice To Haves

Prior retail automotive dealership experience is preferred, but not required

Responsibilities

Act as the primary point of contact for live, accurate service updates - no voicemails, no callbacks
Greet customers in the service lane, guide their visit, and provide proactive status updates
Coordinate with Service Advisors and Technicians to deliver real-time information , including MPIs and ASRs with written, photo, and video communication
Conduct post-service follow-ups to support satisfaction and CSI performance
Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
Help customers feel informed, confident, and cared for throughout their visit

Benefits

Highly Competitive Salary
Performance-Based Bonus Plan
Opportunity to grow within a top-performing, multi-brand dealership group
Collaborative, high-energy team environment where communication is key
Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
Comprehensive benefits including:
Health, dental, and vision insurance
401(k) with company match
Paid time off
Company-paid life insurance and optional voluntary benefits