PTS Service/Installation Technician - Southeastern Birmingham, AL

Publix • Sylacauga, AL

2d • Hybrid

About The Position

The Publix Technology Services (PTS) Service/Installation (hybrid) Technician will provide IT technical support for the Southeastern Birmingham, AL area to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores, but also the installation and lifecycle of IT hardware.

Requirements

• Candidate must live in the Sylacauga to Southeastern Birmingham, AL area, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology, or equivalent technical experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

Nice To Haves

• Certifications in the field of electronics or Computer Science, such as: Cisco Certification A+ Certification Microsoft Certified Systems Engineer HP Certification Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment

Responsibilities

• Perform installation, repair, and preventive maintenance of IT hardware including: Desktop computers Servers Laser and thermal printers Point of sale systems Barcode scanners Weighing devices Networking systems
• Support Publix retail stores through on-site visits
• Travel between store locations to perform technical tasks
• Complete majority of work between 8:00 AM and 4:30 PM, Monday through Friday
• Participate in after-hours on-call rotation
• Required to work rotating weekends
• May be required to work holidays, as needed
• Augment support in other geographic areas when required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree