Service Installation Manager

Tiger Fuel Company•Fredericksburg, VA

51m•$65,000 - $75,000

About The Position

The Service Manager leads all plant service team activities, manages all aspects of people development and is responsible for the overall performance (sales, operations, profit, and growth) of the service team while ensuring our commitment to providing high quality work.

Requirements

At least four years leadership experience a similar industry/business (propane industry preferred)
Ability to analyze and understand data and performance metrics related to efficiency, productivity, profitability, safety, resource deployment and general operations
Demonstrated ability to manage multiple projects and deadlines with efficiency
Possesses excellent written and oral communication skills
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Superior relationship building skills and experienced leadership background
Passionate about energy and providing best-in-class customer service support
Able to learn new technologies, quickly becoming the expert of a rapidly evolving set of technology needs
Patient, professional, and adaptable to a wide range of people and backgrounds
Experience in the petroleum or propane industry highly preferred
Able to pass background check, MVR review, and drug screen

Responsibilities

Manage employee workloads to minimize redundancy and maximize productivity
Oversee office operations and procedures such as bookkeeping, preparation of payroll, filing systems, request of supplies, and other clerical services
Collaborate with the Accounting Team and Service Billing Specialist to ensure proper billing for services performed
Encourage and motivate employees to meet performance standards, inspiring respect, trust, and provide appropriate recognition to peers and subordinates
Establish and maintain a system to track service activity related to service contracts and projects
Manage workflow and scheduling to achieve the highest levels of customer satisfaction
Manage service, repair and reconditioning of equipment and components
Partner with Plant Manager and HR to recruit, train and mentor new Service Technicians
Effectively evaluate and measure the performance of team members
Train and ensure all assigned employees are aware of and comply with Tiger Fuel Company’s procedures and regulations
Demonstrate safety leadership by role modeling and inspiring team members to take responsibility for their own safety and the safety of others
Assure all team members are safety trained and have appropriate resources/support
Observe and coach safety and security procedures and assist with monthly safety meetings for drivers and technicians
Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position