Installation Manager

Creative Realities Inc • Louisville, KY

5d

About The Position

We are looking for Installation Managers who have experience in the A/V, Digital Signage, and construction industries who can manage digital solution installations for our clients. The Installation Manager is the primary interface for account-based clients and are accountable for leading the team through the Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will oversee several projects with similar scopes of work for multiple accounts. You will work closely with Program Manager of your assigned business vertical and client account managers to forecast and plan installations for each client account assigned.

Requirements

• 5+ years project related experience
• Experienced user of software CRM tools.
• Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers

Nice To Haves

• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• AVIXA CTS and/or Digital Signage Federation certification desired

Responsibilities

• Responsible for planning, facilitating, and administering the installation project.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Manage and eliminate problems so that projects are consistently delivered on-time and meet client expectations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team leads, while considering budget, schedule and quality of the project
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Collect and maintain all required project artifacts
• Work with Account Managers to create change orders as required
• Manage/initiate all project billing per the SOW
• Provide timely and professional client service to ensure client’s expectations and needs are met
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Review Budget vs. Actuals on all projects weekly to ensure we are within scope
• Provide Weekly update to management on install success/fail metrics

Benefits

• Company paid individual portion of Medical, Life, Long and Short-Term Disability insurances
• access to participate in company Dental and Vision insurance programs
• eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA
• 401(k) program, including company paid match of up to 3% of annual salary
• paid time off and holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level