Service Improvement Officer
About The Position
As a Service Improvement Officer at CCH Group, no two days will be the same. This is a rewarding role where you’ll make a genuine difference to people’s lives, supporting our operational teams while continuing to develop your own career. Rooted in our core values of Community, Courage, and Heart, you’ll play a key role in driving positive change—working collaboratively to strengthen services, confidently embracing new challenges, and delivering with passion and care. We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include ensuring compliance with statutory requirements, implementing improvement plans to enhance service delivery, providing training and support to branch teams. If you have experience in service improvement and compliance, along with excellent communication skills, apply now to make a meaningful impact in our organisation.
Requirements
- Excellent communication skills
- Experience in service improvement
- Experience in compliance
- Proactive individual with a keen eye for detail
- Ability to thrive in a fast-paced environment
- Ability to ensure the highest standards of service delivery and regulatory compliance
Nice To Haves
- Previous experience in conducting audits
- Previous experience in implementing improvement plans
- Previous experience in providing training and support
Responsibilities
- Ensuring compliance with statutory requirements
- Implementing improvement plans to enhance service delivery
- Providing training and support to branch teams
- Conducting audits
- Supporting quality improvements within operational teams
Benefits
- Thorough training
- Opportunity to develop through self-directed learning
- Coaching conversations
- E-learning modules
- Access to further qualifications and courses
- Support to develop your career
- Wellbeing resources
- Financial advice
- Up to 14% discount at over 40 retailers
- 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay
- Death in Service Payment
- Occupational Sick Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
