Service Integration and Improvement Analyst

Guilford County • 301 West Market Street Greensboro, NC

2d • Onsite

About The Position

The Service Integration and Improvement Analyst supports Guilford County's efforts to improve service delivery and resident outcomes. Working within the Integrated Data and Services Department, this position identifies opportunities to improve processes, strengthen coordination across departments and organizations, and implement changes that make services more effective and easier to access. The Analyst works closely with County staff, community partners, and leadership to understand challenges, develop solutions, and support implementation of new approaches to service delivery.

Requirements

• Knowledge of change management principles, frameworks, and best practices.
• Knowledge of data-informed decision-making methods and the use of analytics to support operational improvement.
• Strong analytical skills and experience working with organizational data to identify trends and improvement opportunities.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical, nontechnical, and executive audiences.
• Strong project management and organizational skills, including the ability to coordinate multiple initiatives involving different departments and stakeholders.
• Demonstrated ability to analyze systems, programs, or service delivery models to identify opportunities for improvement.
• Demonstrated ability to conduct business process mapping, workflow analysis, operational assessments, and systems analysis.
• Ability to synthesize information from multiple sources and identify connections between programs, services, systems, and outcomes.
• Ability to use data, research, and analytical findings to develop recommendations and implementation strategies.
• Ability to facilitate conversations among diverse stakeholders and build consensus around shared goals, priorities, and solutions.
• Ability to support change management efforts and help organizations adopt new processes or ways of working.
• Ability to understand and navigate organizational dynamics while working across departmental and functional boundaries.
• Bachelor's degree in public administration, public policy, public affairs, social work, data science, or a related field and two years of experience that provides the necessary knowledge, skills, and competencies to perform the essential duties and tasks of this position.
• Education and experience should be clearly documented with demonstrated linkages to the essential duties and tasks of this position.

Nice To Haves

• Master's degree in a related field.
• Experience in local government, public sector, or human services environments.
• Experience supporting multidisciplinary teams, coalitions, or collaborative initiatives.
• Experience working with cross-sector partnerships involving government, healthcare, nonprofit, or academic organizations.

Responsibilities

• Develop and implement initiatives to improve service delivery, coordination, and resident experiences.
• Conduct process mapping, workflow analysis, and operational assessments to identify barriers, inefficiencies, and improvement opportunities.
• Support implementation of integrated service delivery strategies such as cohort-based initiatives, multidisciplinary teams, and other cross-functional approaches.
• Translate operational needs and service delivery challenges into actionable project requirements, use cases, and implementation plans.
• Assist with use case development and requirements gathering to support implementation of integrated data and technology solutions.
• Partner with data analysts and departments to use data, research, and evaluation results to inform operational recommendations and implementation activities.
• Work directly with departments and stakeholders to implement service improvements, operational changes, and new approaches to service delivery.
• Support evaluation of pilot initiatives, service improvement efforts, and integrated service delivery projects.
• Facilitate collaboration among County departments, community organizations, healthcare providers, educational institutions, and other stakeholders to support service improvement and integrated service delivery initiatives.
• Support development and maintenance of partnerships that advance community outcomes and cross-system collaboration.
• Facilitate meetings, work groups, and collaborative initiatives involving internal and external partners.
• Support communication, training, and change management efforts associated with service improvement and organizational initiatives.
• Represent the Integrated Data and Services Department in meetings, committees, and collaborative forums.

Benefits

• Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation.
• A work environment that is free from discrimination of any kind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level