Service & Hospitality Manager - CRH
About The Position
At Carver Road Hospitality, we are curators of unique and next-level hospitality brands. From world-class dining to bespoke nightlife and lounge concepts, we design experiences that create lasting memories. We are the creators and operators of award-winning venues in New York City, Las Vegas, Salt Lake City, and among other destinations. With a meticulous attention to detail and a focus on leveraging intangible elements, we are redefining industry standards and elevating expectations for lifestyle and luxury hospitality brands, ensuring the guest experience embodies our commitment to excellence. From shaping brand identities to seamless operations, Carver Road Hospitality is an investor, developer, operator, and marketer of premier and diverse hospitality concepts. The Service and Hospitality Manager is responsible for assisting the General Manager with overseeing the daily operations and training of the front-of-house (FOH) service and hospitality team. The manager will work to ensure that all aspects of service and hospitality are planned, organized, and executed with the highest standards.
Requirements
- 2 years of previous experience in a high-volume restaurant/lounge.
- Friendly, professional, and outgoing.
- Able to bend and lift up-to 50 lbs.
- Capable of performing job duties or tasks that may require repetitive motion.
- Willing to work in an environment that may include exposure to hot kitchen elements or cleaning materials.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays.
Responsibilities
- Maintain professional appearance standards as outlined in the Employee Handbook.
- Create and maintain a hospitable environment that welcomes and takes care of all guests with sincerity, professionalism, and knowledge. This includes table touching, sincere guest interactions, and bespoke guest experiences.
- Lead and develop a service-driven team that delivers high-level professional service, including table-side mannerisms and interactions.
- Oversee guest recovery procedures and online complaint responses.
- Possess in-depth knowledge of all food and beverage menus and lead ongoing product knowledge development for all staff members in collaboration with all departments and training lead.
- Have knowledge of all FOH job duties and train in different positions to maintain proficiency in each.
- Ensure food, drinks, and service are prepared and delivered according to restaurant standards.
- Assist in creating and developing hospitality and service-driven guest events.
- Help maintain cleanliness in FOH areas and the entire venue.
- Communicate clearly and concisely with back-of-house employees/management during service.
- Report all breakage, damage of equipment or furniture immediately to management.
- Communicate product and equipment needs to the General Manager.
- Participate in interviewing, hiring, and training of employees.
- Coach FOH employees as needed and assist in their professional development.
- Adhere to and oversee Department of Health and company sanitation standards.
- Handle pressure and stress in a calm, controlled, and professional manner.
- Make employee-related decisions consistent with company policies.
- Control cash and other receipts in accordance with company accounting guidelines.
- Oversee completion of all opening and closing duties to Company standard.
- Other duties as assigned.
Benefits
- Full health, dental, and vision insurance.
- Paid time off to support a balanced life outside of work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
