Manager, Hospitality

SpaceX•Redmond, WA

2d•Onsite

About The Position

The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Manager include coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. Additionally, the Hospitality Manager will monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication. This position involves hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff. The Hospitality Manager will also establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX.

Requirements

High school diploma or equivalency certificate
10+ years of experience in food service operations
5+ years of experience leading a team
Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
Able to stand for long periods of time – up to 8 hours a day
Must be able to work all shifts and available for weekends as needed
Able to perform frequent bending, stooping and lifting of objects

Nice To Haves

Culinary degree
Possess or be able to obtain a managerial-level food safety certification
Advanced understanding of customer service and safe kitchen operations
Proficient in Microsoft Office and Outlook
Excellent written and verbal communication skills
Strong knowledge of food service principles and practices
In-depth knowledge of food service systems, including ordering and inventory management
Proficient knowledge of human resources management
Experience with batch cooking or high-volume operations
Proven leadership experience in managing teams of 10 or more staff members
Experience in opening new operations and creating operational procedures from the ground up

Responsibilities

Oversee the accuracy of menus across various service formats
Establish and enforce standards for hospitality operations
Monitor the quality and consistency of food products in all service locations
Maintain clean and safe workstations throughout the operation
Train staff on customer service, allergen awareness, and nutritional knowledge
Ensure that proper food safety practices are followed by staff and management
Coordinate and improve time management for the team
Monitor the financial activities of hospitality operations
Develop and maintain training materials for both in-person and online formats
Manage performance evaluations for hospitality staff

Benefits

Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick time in compliance with state and federal law (for Washington State employees)
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.