Hospitality Manager

New Belgium Brewing•Kalamazoo, MI

12d•$70,000 - $85,000•Onsite

About The Position

This position leads the hospitality team in delivering a high-quality on-premise guest experience that reflects the brand, supports business goals, and ensures safe, efficient daily operations. Responsibilities may also include oversight of food service operations, such as a café, including coordination of Back of House and Front of House activities.

Requirements

Four years of team management and customer service experience
Experience managing or supporting food service operations, including Back of House and Front of House functions, may be required based on business needs
Thorough knowledge of all NBB and Bells brands, history, process, culture, and the beer industry
In depth knowledge of marketing/branding practices and procedures at NBB
In depth knowledge of Windows OS and Microsoft Office
Working knowledge of financial statements
Advanced verbal and written communication and public speaking skills
Thorough understanding of legal requirements for serving alcohol
Knowledgeable in brewing processes and NBB and Bells beers

Responsibilities

Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management
Oversees and approves VIPs, beer schools, in-house events, staff scheduling, and temp labor use
May oversee food service operations, including café-style service, Back of House preparation and operational standards, and Front of House guest service execution
Oversees and report on budgeting and department finances
Manage staff hiring and performance; provide training/mentoring
Integration of Sales and Branding campaigns into the liquid center aesthetic and brewery experience
Uphold legal requirements and ensure safety of guests
Active member of the Liquid Center
Other duties as assigned