Service Field Engineer

Toyota Tsusho America•Dania Beach, FL

37d

About The Position

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team! Summary The Service Field Engineer supports service operations for Toyota Group related companies and distributor partners in the Caribbean and Latin America. This role works with the distributor partners and internal teams to maintain service standards and support operational performance. Support Distributor service operations and assist with resolving service-related inquiries and operational issues. Monitor distributor service performance metrics and assist in preparing reports to support performance reviews and operational improvements. Coordinate and support service meetings, training activities, and regional service events with distributor partners. Assist distributors in implementing service programs, safety campaigns, and operational initiatives in alignment with company standards. Collaborate with internal teams and distributor partners to support service operations and promote customer satisfaction. Toyota Tsusho America, Inc. (TAI) is a multi-market, multi-business enterprise which has been operating in North America for over 60 years. Based on both the heritage and the global vision of our parent company, Toyota Tsusho Corporation, we have greatly expanded upon our traditional trading business model by developing new manufacturing, intermediate goods processing, and logistics activities in United States, Canada, Mexico, and the Caribbean. TAI is a North American leader in procurement, processing, recycling, and supply chain management, with deep expertise in the automotive sector. With a team of over 8,000, TAI delivers value on every level, addressing business and social challenges and driving innovative, sustainable solutions for a better future. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential! We're looking for individuals who enjoy the entrepreneurial thrill of innovation and who enjoy working as a team to create a satisfying outcome for our customers! Be The Right One The Right ONE for you: The best assurance of safety, quality, and reliability - based on your needs (Genba) The Right ONE for us: Maximization of individual capabilities, global networks and diversity to create synergistic strengths The Right ONE for future: Unique insights and capabilities to explore new possibilities for future and sustainable society Toyota Tsusho America’s business spans a wide range of fields. We have organized our business under seven operating divisions. Metal Plus Circular Economy Digital Solutions Supply Chain Mobility Green Infrastructure Lifestyle Though different in the products and services they provide, these divisions share the same goal of creating and delivering diverse value by developing unique functions from a dedicated customer-oriented approach. Each division maintains highly specialized expertise and leverages unique capabilities in its respective field. At the same time, the divisions combine their know-how and capabilities to generate synergy and create new value.

Requirements

Bachelor’s degree preferred within an Engineering field or business-related field.
Plus 3–6 years of experience within an automotive industry.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience supporting automotive service operations or distributor networks
Working knowledge of service reporting systems and operational metrics
Ability to analyze service data and prepare operational reports
Experience supporting technical training, meetings, or service initiatives
Ability to travel up to 50% within the Caribbean and Latin America as required
Proficient in Word, Excel, PowerPoint, Outlook, and internet search engines.
Ability to read and comprehend simple instructions, short correspondence, and memos in English and Spanish.
Must have excellent communication skills and writing ability to communicate with customers, vendors, and sales staff.

Nice To Haves

Spanish and/or French speaking
Automotive Service experience (preferred).
Distributor support experience.

Responsibilities

Support Distributor service operations and assist with resolving service-related inquiries and operational issues.
Monitor distributor service performance metrics and assist in preparing reports to support performance reviews and operational improvements.
Coordinate and support service meetings, training activities, and regional service events with distributor partners.
Assist distributors in implementing service programs, safety campaigns, and operational initiatives in alignment with company standards.
Collaborate with internal teams and distributor partners to support service operations and promote customer satisfaction.