Field Service Engineer

D4C Dental Brands•Atlanta, GA

9d•Onsite

About The Position

At Dentistry for Children, technology keeps our practices running so our teams can focus on what matters most: our patients. We're looking for a Field Service Engineer to serve as a mobile technical expert, providing hands-on support for complex desktop, network, and application issues across our Atlanta-area locations. This role is a critical field-based escalation point for our Tier 2 End User Support team, ensuring seamless, fast resolution of critical incidents that keep our offices up and running.

Requirements

Associate's degree in Computer Science, Information Technology, or a related field
Minimum 3 years of relevant industry experience, or an equivalent combination of education and experience
Strong hands-on troubleshooting skills across desktop, network, and application environments
Experience supporting or collaborating with a help desk / end user support team
Excellent communication skills and a customer-service mindset
Valid driver's license and clean driving record
Ability to travel approximately 70% of the time within the Atlanta-area territory
Comfortable working independently and managing a flexible, field-based schedule

Responsibilities

Serve as the on-site technical expert for complex desktop, network, and application issues that require hands-on troubleshooting
Act as the field-based escalation point for our Tier 2 End User Support team, resolving critical incidents that can't be solved remotely
Diagnose and repair hardware, network, and connectivity issues across multiple practice locations
Collaborate closely with Tier 2 support to ensure smooth handoffs, clear communication, and fast incident resolution
Install, configure, and maintain desktop systems, network equipment, and related infrastructure
Document incidents, resolutions, and recurring issues to support continuous improvement
Build strong working relationships with practice staff, providing responsive, professional on-site support